Our Services
Support
Impulse Retailing has a highly-experienced technical support team on-hand to handle all of your inquiries *. We are able to fix the majority of issues through remote access, which means minimum down time for your business. Where engineers or spare parts are required, we endeavour to get to you as quickly as possible.
* Tiered support offers available. These may vary depending on which support level & retail complexity contracted at time of installation.
Installation
Our technical team has installations down to a science. From the installation to the 'go live' day, our goal is to get your business operating as quickly as possible. We can assist in a very quick turnaround from removal of old and install of new EPOS to your business.
Project Management
Changing or installing new EPOS system can be stressful. Whatever your sector and company EPOS requirements, our project management team takes the stress out of system transfers and installation by keeping in constant contact with you throughout the process and liaising with all related third parties. We also consult extensively with you before any installation to ensure that we install the right products for your business needs.
Fuel Integration
With any fuel convenience business a fuel controller ends up being the hub that allows controls the forecourt to the business back office. At Impulse Retailing we are proud to offer support including NMI approval for Enabler fuel controllers with our retail business system. No matter which existing fuel controller you have, ask us how we can streamline your business with full integration of your forecourt to your EPOS system.
Software Development
We are constantly striving to improve our software so that it provides the maximum benefits to our existing and future clients whose needs continue to evolve as their businesses grow. We also liaise with our clients in order to get good feedback on building a feature rich application to help assist business owners get more out of their retail business system.
User Training
A product is only as good as one’s ability to use it. We will fully train your staff on the products you select so that you can enjoy all of their functionality. As part of our training services, we also provide training courses throughout the year for retailers to attend. **
** Training offered at intervals throughout the year at premises and time selected by Impulse Retailing Pty Ltd. Additional cost may be involved.